http://www.nytimes.com/2004/09/05/business/yourmoney/05dvr.html?ex=1252209600&en=e60e1d3735bcf08d&38;ei=5090&38;partner=rssuserland
"Like many other consumers, Otter and Katy Monahan Huntley had an inkling of how DVR's worked before they got their first machine four years ago. At the time, players like TiVo cost several hundred dollars, not including the $12.95 monthly fee to download the programming guide. But the couple, who live with their two sons in Burbank, Calif., pulled the plug on their Charter Communications cable service when they saw an advertisement from the satellite provider Dish Network, which was offering free DVR's - they would pay only a $4.98 monthly service fee. That lower fee and free installation provided the tipping point."
"At the moment, the satellite providers, Dish Network and its main rival, DirecTV, are the biggest competitors in the DVR rental market. Dish's machines use proprietary technology and offer nine-day program guides, while DirecTV uses TiVo technology that includes two-week guides. DirecTV charges $4.99 a month for its machines - a penny more than Dish."
"Some consumers also complain that TiVo does not provide enough customer service, particularly when they are hooking up the machine for the first time. Marisa Strafaci, a New Yorker who was given a TiVo as a gift, spent two weeks sorting out how to have her player communicate with the cable company's set-top box. She also had problems with the device when she switched phone companies. Still, she said, "once it runs, it's easy to navigate.""
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